These Membership Terms apply to SpaWise membership, complimentary access, access codes, referral credits, wallet or membership credit features, and related membership benefits made available by Ergo Group Ltd through the SpaWise website, app and club services.
By starting, purchasing, redeeming or using SpaWise membership or a related access benefit, you agree to these Membership Terms.
Who we are
SpaWise is operated by:
Ergo Group Ltd
Edwards Veeder, Alex House, 260-268 Chapel Street, Salford, Manchester, M3 5JZ
Email: support@spawise.co.uk
In these terms, "SpaWise", "we", "us" and "our" mean Ergo Group Ltd.
What these terms cover
These terms apply to:
- paid SpaWise membership;
- auto-renewing app subscriptions where offered;
- complimentary access periods;
- welcome or access codes;
- wallet or membership credit;
- referral credit or referral rewards;
- member-only or member-preferred shop pricing where available;
- membership-related app features and digital benefits.
These terms should be read with our Terms and Conditions, Privacy Policy, Cookie Policy and Disclaimer.
If there is any conflict:
- these Membership Terms apply to membership-specific issues;
- the main Terms and Conditions apply more generally to use of SpaWise;
- the Privacy Policy applies to personal data;
- the Disclaimer explains the limits of informational and guidance content.
Eligibility
SpaWise membership and related benefits are intended for users aged 18 or over.
You must:
- have a valid SpaWise account;
- provide accurate account information;
- use the membership only for personal and lawful purposes;
- not misuse access codes, referral features, credits or promotional benefits.
We may refuse, suspend or restrict membership access where reasonably necessary, including in cases of fraud, abuse, technical error, expired eligibility or breach of these terms.
What SpaWise membership is
SpaWise membership is a digital access and benefits service linked to your SpaWise account.
Depending on the plan, campaign or offer in place at the time, membership or membership-related access may include some combination of:
- premium water-care features;
- enhanced app functionality or history;
- planner or diagnostic features;
- membership pricing or member-only product access;
- wallet or membership credit;
- referral-related benefits;
- priority or enhanced support features;
- other club-related digital or commercial benefits.
Not all benefits apply to every user, and not all benefits will be available at all times.
Types of access
SpaWise may offer different types of membership-related access, including:
A. Paid membership
This is a paid plan, which may be billed through the Apple App Store or another platform shown to you at the time of purchase.
B. Complimentary access
We may offer a fixed complimentary access period, for example through a welcome campaign, customer offer, manual grant or access code.
Complimentary access may unlock some premium features, but it does not automatically include every benefit available under a paid membership plan.
C. Limited free usage
SpaWise may allow limited free use of certain features without a paid membership.
We may change the scope of free usage from time to time, subject to applicable law.
Paid membership subscriptions
Where SpaWise membership is offered through the app as an auto-renewable subscription, the subscription is generally:
- purchased through Apple or the App Store;
- billed by Apple;
- renewed automatically unless cancelled in time under Apple's rules;
- managed through your Apple account and device subscription settings.
Important points:
- The price, billing period, renewal frequency and key features of your membership will be clearly shown to you before you complete your purchase.
- By completing the subscription purchase, you authorise Apple to charge you in accordance with its billing terms.
- Renewal, cancellation and refund handling for App Store subscriptions are generally managed through Apple's systems, subject to your legal rights.
- Where required by applicable law or platform rules, we will provide appropriate information about renewal before charges are taken.
- SpaWise receives entitlement and subscription status information needed to manage your access, but we do not receive your full payment card details from Apple.
If a different payment platform is used for membership in future, the relevant purchase flow will make that clear.
Complimentary access and access codes
SpaWise may issue access codes or grant complimentary access periods.
These may:
- be time-limited;
- apply only to selected users, campaigns or customer groups;
- unlock only certain features or benefits;
- be limited to one use or a maximum number of uses;
- expire automatically at the end of the stated period.
Access codes:
- must be used lawfully and only as intended;
- may not be resold, transferred or exploited in bad faith unless we expressly allow this;
- may be withdrawn, suspended or corrected where reasonably necessary in cases of misuse, fraud, duplication, technical error or expired eligibility.
If a complimentary access period ends and no paid membership is in place, your access may revert to the standard non-member experience.
Membership benefits and changes
Membership benefits may change from time to time.
We may reasonably update, improve, remove, replace or rebalance benefits:
- to improve the service;
- to reflect product development;
- to respond to legal, technical or operational changes;
- to prevent fraud or misuse;
- to reflect commercial changes.
We will not use this flexibility to avoid core obligations unfairly. If a change materially affects an active paid membership, we will act reasonably and in line with applicable consumer law.
Wallet credit, membership credit and referral credit
SpaWise may offer account-based credits, including:
- wallet credit;
- membership credit;
- referral credit;
- campaign or promotional credits.
Unless we clearly state otherwise:
- credits are not cash;
- credits are not redeemable for cash;
- credits are personal to your SpaWise account;
- credits may only be used in accordance with the rules shown in the app or website at the time;
- credits may expire where expiry terms are made clear at the time they are granted or displayed in your account.
Membership does not guarantee a minimum level of savings or a specific financial benefit.
We may reverse, remove, adjust or withhold credits where reasonably necessary in cases of:
- error;
- suspected fraud;
- misuse;
- duplicate allocation;
- cancellation or refund of the underlying transaction;
- technical malfunction;
- behaviour reasonably considered to be abusive, artificial or not in the spirit of the programme.
Referral programme
Where SpaWise offers referral rewards:
- the programme is intended for genuine personal referrals;
- self-referrals, fake accounts, automated behaviour or abusive use are not allowed;
- rewards may be subject to qualification rules, validation steps or minimum conditions;
- we may cancel, refuse or reverse referral rewards where misuse or bad-faith behaviour is reasonably believed.
We may amend or withdraw the referral programme at any time, acting reasonably and subject to applicable law.
Shop pricing and member-only offers
SpaWise may offer:
- member pricing;
- member-only products;
- enhanced delivery thresholds or similar incentives;
- exclusive or early-access offers.
These offers:
- may be limited by availability;
- may be changed or withdrawn;
- may not apply to every product;
- may not be available during every access type;
- may be subject to additional product, promotional or checkout conditions.
Unless stated otherwise, membership does not guarantee permanent lowest-price status across every item at all times.
Cooling-off and cancellation rights
App Store subscriptions
If you buy a membership subscription through Apple, cancellation and refund processes are generally handled through Apple's systems and terms.
Digital membership access
Where membership gives immediate access to digital services or digital content, different cancellation rules may apply under consumer law.
If we supply paid digital membership benefits immediately and the law allows the right to cancel to be lost once performance begins, this will be explained at the point of purchase and acknowledged before billing is completed.
Nothing in these terms removes your legal rights.
Suspension, restriction and termination
We may suspend, restrict or terminate membership access where reasonably necessary, including where:
- payment fails or a subscription expires;
- an access code or complimentary access period ends;
- we reasonably believe fraud, abuse or misuse has occurred;
- there is a serious breach of these terms;
- we are required to do so by law;
- we need to protect users, the platform or our business from harm.
Where appropriate, we may restore access once the relevant issue is resolved.
Your responsibilities
You are responsible for:
- keeping your account details accurate;
- maintaining the security of your account;
- using membership features and credits fairly and lawfully;
- checking any expiry or benefit conditions that apply;
- complying with manufacturer instructions and safety guidance when acting on SpaWise recommendations.
Service availability
We aim to keep membership features available and functioning well, but we do not guarantee that all features will always be:
- uninterrupted;
- error-free;
- continuously available;
- identical across all devices or platforms.
Membership does not guarantee that every feature will always be available in exactly the same form.
Liability
Nothing in these Membership Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot lawfully be excluded or limited.
Subject to the above, we are not liable for losses that were not reasonably foreseeable when the contract was formed.
Where we provide paid digital services as part of membership, we will do so with reasonable care and skill in accordance with applicable law.
This does not affect any rights you may have under consumer law in relation to digital services, digital content, goods or paid features.
Ending membership
If you want to end paid membership
If your paid membership is billed through Apple, you must cancel through your Apple subscription settings unless we clearly tell you otherwise.
If we end or suspend membership
We may end or suspend access where allowed under these terms. Where appropriate, we will explain the reason.
What happens after membership ends
When membership ends:
- paid or complimentary access benefits may stop;
- certain premium features may no longer be available;
- credits or benefits may expire or become unusable if the relevant rules say so;
- your core account may remain active unless separately deleted.
Changes to these terms
We may update these Membership Terms from time to time.
When we do, we will update the "Last updated" date above. Where appropriate, we may also give notice through the app or website.
Governing law
These Membership Terms are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections of the law of the part of the UK in which you live.
Any disputes will be subject to the courts of England and Wales, unless the law allows you to bring proceedings elsewhere in the UK where you live.
Contact us
If you have questions about SpaWise membership or these Membership Terms, please contact:
Ergo Group Ltd
Edwards Veeder, Alex House, 260-268 Chapel Street, Salford, Manchester, M3 5JZ
Email: support@spawise.co.uk