This Cookie Policy explains how Ergo Group Ltd uses cookies and similar technologies on the SpaWise website at spawise.co.uk.
It should be read alongside our Privacy Policy.
Who we are
SpaWise is operated by:
Ergo Group Ltd
Edwards Veeder, Alex House, 260-268 Chapel Street, Salford, Manchester, M3 5JZ
Email: support@spawise.co.uk
ICO registration number: ZA170125
What are cookies?
Cookies are small text files placed on your device when you visit a website.
They help websites work properly and can also be used to:
- remember your preferences;
- keep you signed in to secure areas;
- understand how a website is used;
- improve performance and user experience;
- measure the effectiveness of content or promotions.
We may also use similar technologies such as local storage, pixels, tags or scripts for related purposes. In this policy, we refer to these together as cookies unless we need to distinguish them.
Why we use cookies
We use cookies to:
- make the website function properly;
- support website security and fraud prevention;
- remember settings and consent choices;
- improve website performance and usability;
- understand how visitors use the site;
- support analytics and measurement where you consent;
- support marketing or advertising cookies if we enable them and you consent.
Types of cookies we use
A. Strictly necessary cookies
These cookies are essential to provide the website services you request and to ensure the website works properly.
They may be used for things like:
- security;
- page navigation;
- form submission;
- load balancing;
- remembering cookie choices;
- account or session management where applicable.
Because these cookies are necessary for the site to function, they do not require consent.
B. Functional or preference cookies
These cookies help remember choices you make so the website can provide a more personalised experience.
They may be used to remember:
- language or region preferences;
- display settings;
- form progress;
- other website preferences.
Where these cookies are not strictly necessary, we will ask for consent where required.
C. Analytics or performance cookies
These cookies help us understand how people use the website so we can improve it.
They may help us see things like:
- which pages are visited most often;
- how visitors move around the site;
- whether pages load properly;
- whether users encounter errors or usability issues.
We will only use non-essential analytics cookies where you have given consent.
D. Marketing or advertising cookies
If we use marketing or advertising cookies in future, they may be used to:
- measure campaign effectiveness;
- understand whether visitors arrived via a promotion or campaign;
- support relevant advertising or remarketing.
We will only use these cookies where you have given consent.
Legal basis for using cookies
We rely on different legal bases depending on the type of cookie:
- Strictly necessary cookies: legitimate interests and, where relevant, necessity to provide the website functionality you request.
- Non-essential cookies such as analytics, preference or marketing cookies: your consent.
You can withdraw or change your cookie consent choices at any time. Withdrawing consent will stop future use of non-essential cookies but will not affect cookies already set before withdrawal.
Cookie consent
When you first visit the SpaWise website, you will be given a choice about non-essential cookies through our cookie banner or consent tool.
This means:
- strictly necessary cookies may be used immediately;
- non-essential cookies are not set unless you actively accept them;
- you can update your preferences later using the cookie settings link or tool made available on the site.
Our cookie choices are presented in a clear and balanced way.
First-party and third-party cookies
Cookies may be set by:
- SpaWise itself (first-party cookies); or
- third-party services that support website functionality, analytics, performance, embedded content or other features (third-party cookies).
These third parties may set their own cookies in accordance with their own policies.
We do not list every individual cookie name in this policy because cookie sets can change over time as the website evolves. Instead, the live cookie banner or cookie settings tool should provide the most up-to-date detail available about active cookie categories and choices.
If needed, we may publish a more detailed cookie table separately.
How long cookies stay on your device
Some cookies are deleted when you close your browser. These are often called session cookies.
Others remain on your device for a longer period until:
- they expire automatically; or
- you delete them manually.
These are often called persistent cookies.
The length of time depends on the purpose of the cookie.
Managing your cookie choices
You can manage cookies in several ways:
A. Through our cookie banner or settings tool
You can accept, reject or adjust non-essential cookie preferences using the website's cookie controls.
B. Through your browser settings
Most browsers let you:
- view cookies;
- block cookies;
- delete cookies;
- control how websites store data.
Please note that blocking some cookies may affect how parts of the website work.
C. By clearing stored data
You can usually remove cookies and similar stored website data by clearing your browser history or site data.
Impact of refusing cookies
If you refuse or disable some cookies:
- parts of the website may not function as intended;
- some preferences may not be remembered;
- some website features may be limited;
- we may have less information to help us improve the site.
Refusing non-essential cookies will not stop you from using the basic public website.
Cookies and personal data
Some cookies may involve the processing of personal data, such as:
- IP address;
- device identifiers;
- browsing behaviour;
- account or session information;
- online identifiers.
Where this happens, our Privacy Policy also applies.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes to the website;
- changes to the cookies or technologies we use;
- legal or regulatory changes; or
- improvements to how we explain our practices.
When we do, we will update the "Last updated" date above.
Contact us
If you have any questions about this Cookie Policy, please contact:
Ergo Group Ltd
Edwards Veeder, Alex House, 260-268 Chapel Street, Salford, Manchester, M3 5JZ
Email: support@spawise.co.uk